Execution focused, strategy-minded professionals with a diverse set experiences in the B2B & B2C SaaS industry.
We can provide a holistic viewpoint and actionable solutions to all aspects of your customer experience.
We offer particular expertise in the post-sale experience: Onboarding, Implementation, Customer Success, Customer Support, Expansion, Renewals. Operations & Marketplaces
Whether you're just starting out, facing a new challenge, or seeking guidance on your career objectives, we can help you further develop your leadership skills at any level.
We can also help with leadership adjacent projects such as compensation plan design, and hiring best practices.
Data is mission critical for any modern company. We can help with a wide range of data related challenges from interpreting existing data, helping to build and track metrics and KPIs, or aligning your data practices to your company objectives.
We'll partner with you to review your current tools and recommend a comprehensive strategy to meet your goals. Whether it be internal tooling, customer-facing experiences, or tools to automate your business.. we can help guide you through the purchase, design and implementation process. Expertise in: Contact Center, Customer Engagement, Data and Reporting, Automation, Case Deflection.
Many social good programs are designed and implemented in a way that misses the mark, or worse causes unintended socioeconomic impacts.
We'll guide you through the strategy, design, and implementation of a program that can deliver the outcomes you desire for your company, and those you intend to serve.
We believe that one of the most fundamental things to understand as a leader is the journey your customers take. We can investigate and document your current customer journey, both internally and externally.
We can also help design and implement changes to your existing journey aligned to your company objectives.
We can provide unbiased and actionable feedback about a product or service experience.
We believe our perspectives allow us to provide feedback in a manner that is objective, and considers the technological and operational impacts of our recommendations.
If you're struggling to define company, organization, or team priorities, we can help chart a path to align the roles and goals of your teams, to the
Internal and external knowledge management can become one of the biggest blockers to scaling efficiently.
We can review existing content, or partner with you on a wide ranging content strategy.
We've worked with companies of varying sizes, stages and industries across all areas of the customer lifecycle. We also have a diverse network of consultants we can match to your specific needs.
We're operators and executors. You're not going to get a generic pre-canned plan that's so theoretical it's useless. Our goal with every project is to provide detailed, actionable and realistic outcomes. We can support engagements as broad as strategy design, as granular as specific process mapping and everything in between.
We start every engagement with a series of conversations to understand your needs, goals, budget and any other relevant factors. From there we'll partner with you on a plan tailored to your needs, timeline, and budget.
You can expect a detailed project plan, frequent and clear status updates, and easy to digest deliverables.